I actually work for this company and it is legit. We have many rules we have to follow which is not only what our company requires but also the law.
We cannot disclose your personal information to anyone other than you so those post about how someone at the company did that is a lie. If that did happen that person would no longer work for this company. Our company is all over the world from Columbus, Ohio to the Philippians so the hours are different but there are laws that prevent us from calling after and before a certain time for example in NY we can call between 8am-9pm (NY time). Our dialer wouldn't even make the call before or after those times so that post about the call at 11pm is a lie we literally cannot do it.
Also, it is set on an automatic dialer which means all those calls you get throughout your day that isn't the person on the other end of the phone just hitting redial so if we have called numerous times in a day please be kind when we do finally get in touch with you. Not to mention we don't know where we get the numbers from. Our company uses skip tracing sites who find numbers that maybe linked to you. Yes they are wrong most of the time but it is trial and error.
If we do have the wrong number don't just press 2 and hangup that doesn't remove you from the system you have to wait and give us the number you would like us to remove. We always remove the numbers even if we have talked to you before and you are the right party. Also, we do not add the interest or the fees because we do not own this debt. We work on behalf of whomever you owe money to.
Please be kind to those who call you even if we have the wrong number. We may sound less than enthusiastic about calling you because we probably were screamed at by someone prior to talk to you. We aren't heartless people who are there to steal every last penny from you. This is a job just like the one you work everyday.
We have families and bills just like everyone else. Lastly the DO NOT CALL LIST is only for solicitation. If you owe a debt that doesn't apply because we aren't selling you anything so when you scream at us that you are on the list it doesn't do you any good. Remember to be kind we are people too!
If you have any questions ask them calmly instead of screaming at us. If we don't know the answer we can always get a supervisor or direct you to the right person.